Refund policy

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Exchange

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange you can contact us at sarah.fabbro@yahoo.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at sarah.fabbro@yahoo.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.